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And whilst using MMB, Sandy, our virtual holiday assistant, is on hand to guide you through the process. You can make all kinds of changes to your booking using our online Manage My Booking tool. For all existing holiday enquiries, please use your Manage My Booking facility where you can make any changes to your booking or chat with one of our team. You can make new holiday and group bookings over the phone on: 01234 230 440 between 9am and 8.30pm, 7 days a week. Unfortunately, fraudsters have become very sophisticated in enticing you to share personal information with them by pretending to be an organisation that you trust so please exercise caution to reduce the risk of being caught out. We will only ask you for your credit card, debit card or bank details via a secure touch-tone system and never verbally over the telephone or by, text, instant messaging services (such as WhatsApp), email or social media. Please note that loveholidays will only contact you via Manage My Booking unless there is a time critical message that we need to communicate to you (for example, a last minute change to your booking). From booking your holiday and making amends, to answering basic queries, you should be able to quickly and easily get the support you need from our website, our FAQs or within our Manage My Booking (MMB) section. Loveholidays is an online travel agent and, as such, all our efforts are geared towards providing you with up-to-the-minute online support.
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